Terms Update: How We Handle Service Requests Beyond the Menu
Terms Update: How We Handle Service Requests Beyond the Menu
We have updated our Terms of Service to better reflect how service requests work in practice.
We have also added Consensual Acts Agreed with Staff to the INCLUDINGS list to reflect this more transparently. Our intention is simply to make it clear that we respect the autonomy of our staff, and that any service beyond the standard menu is entirely at their discretion.
We appreciate your understanding, and as always, we ask that all guests treat our staff with care and respect.
If you have read this far — and if you found yourself thinking, “Am I going to accidentally do something rude? Could a cultural misunderstanding cause a problem? Will the language barrier get in the way?” — we want to say something directly to you:
Please don’t worry. You are going to be just fine.
Here is the thing: the guests who cause real problems — the ones who ignore boundaries, show a lack of respect, or act in ways that make our staff uncomfortable — almost never read pages like this. They don’t read the terms. They don’t read the INCLUDINGS list. They certainly don’t pause to wonder whether they might be doing something wrong.
The fact that you are here, reading carefully, already thinking about how to be considerate? That is exactly who we want to welcome. That kind of thoughtfulness is not a liability — it is precisely what makes for a good experience, for both you and our staff.
Cultural differences and language barriers are real, and we are used to navigating them with warmth and patience. You do not need to be perfect. You just need to show up with good intentions — and you clearly already have them.
So: take a breath, set your worries aside, and go ahead with your reservation. We look forward to meeting you.
